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Over the past two years, Midlothian Council had experienced a dramatic increase in the number of staff requiring access to business-critical applications. Helpdesk calls for staff who had forgotten passwords were becoming a significant problem in terms of productivity for both the employees and the IT staff. In addition, risk assessments for the Council showed that weak password security was holding the Council back from meeting the BS7799 security standards. In order to increase security across the organisation and reduce the burden that password reset requests had placed on the IT department, Midlothian Council implemented Imprivata OneSign Single Sign-On. With OneSign SSO, Midlothian Council workers now have to remember just one password to access every application they require to do their job effectively.
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