Mobile Solution Helps Beverage Major Improve Speed And Quality Of Maintenance Calls
The company is a leading manufacturer, marketer, and distributor of non-alcoholic beverage concentrates and syrups. The company owns nearly 300 beverage brands and has its local operations in 200 countries around the world. The company had a large installed base of beverage equipments in numerous stores and restaurants. Keen on improving the quality of its customer service, the client made consistent efforts to ensure that the end customers would get the right amount of beverage with the required quality. After a detailed assessment, Patni suggested a solution which was a combination of handheld and Web based applications. The handheld application followed the business rules of the Web application for communicating with the server.