Mobility

Mobile Telecom Saved 20 Percent With New, Robust, Reliable Sales System

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Executive Summary

As the market grew more competitive, Vodafone realized that providing a best-in-class product would be only half the battle. To build lasting subscriber relationships and create customer loyalty, Vodafone would have to deliver quality support services from the first point of contact - Vodafone's retail environment. This meant modernizing Vodafone's primary sales and repair system with a centralized sales system that offered a modern look and feel, as well as automated capabilities to replace time-consuming paper processes. After evaluating numerous offerings and vendors, Vodafone chose EDS for its comprehensive understanding of the company's business environment and ability to ensure meticulous change management across Vodafone's expansive German presence.

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