IT Policies

More Time on Patient Care, Less Time on IT Support With Help From SharePoint 2010

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Executive Summary

L'Agence de la sant? et des services sociaux de Lanaudiere is the agency that oversees public health services in the Lanaudiere region of Quebec, an area located just North-East of Montreal. Among its roles is to fund family medicine groups - provincially-mandated entities that bring together doctors, nurses and clinics from across the region to help care for registered patients. Until recently, the groups relied on private contractors for IT support. Staff, however, became concerned about slow helpdesk response times. In response, Quebec's health and social services ministry decided to allow IT support in-house, and ASSS Lanaudiere offered helpdesk responsibility to family medicine groups in its territory. To prepare, it worked with Gold Partner, Techtra to become an early adopter of Microsoft Office SharePoint 2010.

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