Motorola's Communications Expertise Connects PG&E's RF Technology Investment to Key Metrics to Improve Overall Customer Satisfaction

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Executive Summary

Pacific Gas and Electric Company (PG&E) operates one of the largest land mobile radio two-way voice dispatch systems in the state of California. When Pacific Gas and Electric determined that their current voice radio network configurations were not compatible with their operational needs, they contracted Motorola Global Services to use mobility assessment tools to identify critical parameters on which their business case could be structured. Through the analysis of their quality data and Customer Average Interruption Duration Index (CAIDI) target goals, Key Performance Indicator (KPI) targets were modeled to present the cost effective restructuring of their mobile radio assets into a powerful tool that will help fulfill their operational vision.

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