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AE Smith is the largest privately owned mechanical services contractor in Australia, and has 112 years of practical experience. They wanted to overcome the logistics of the technicians having to bring every piece of paper back to the office on a weekly or fortnightly basis. Leaving the field to visit the office could have a turn-around time of as much as two hours, which is time that technicians. AE Smith has experienced a range of benefits from the MC75 implementation. The most significant advantage has been removing paper-based processes from the technicians.
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