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With increased competition in the healthcare sector, the National Heart Centre Singapore (NHC) needed a communications solution that is scalable, more flexible and with richer functionalities. As NHC will soon move to bigger premises, the centre took the opportunity to begin implementing a telephony system which could later be scaled up to cater to increased demands at the new location. After a comprehensive evaluation, NHC decided on an Avaya system for its ease of management and scalability. The Avaya solution consists of an IP telephony system with Automatic Call Distributor (ACD), IP Agent and several softphones for trial before the large scale implementation at the new premises.
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