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NEC Unified Solutions wanted to unify sales, forecast, and pipeline data to gain a single view across various sales channels, including direct sales and resellers across North America and standardize sales processes and consolidate various legacy and third-party Customer Relationship Management (CRM) applications from multiple acquisitions. The challenge was to eliminate excessive administrative work to increase sales team productivity and drive down overhead costs in the competitive professional services industry. NEC Unified Solutions implemented Oracle CRM On Demand in 45 days to consolidate data to gain a single view of its communications solutions customers across the global organization using PeopleSoft Enterprise 8 applications and achieved 90% user adoption.
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