Enterprise Software

New Billing Processes Improve Accuracy and Customer Service While Reducing Costs

Date Added: Aug 2009
Format: PDF

Every month Recall visits more than 100,000 customer locations, providing a variety of document storage, secured destruction, and data protection services. As Recall grew through acquisition, they were focused on integrating these new operations and providing excellent customer service. However, the back-office functions lagged, with high staff turnover, resulting in the billing process needing improvements and operational discipline to generate consistent accuracy. Recall engaged Perot Systems to assist with their "Financial Transformation" project and develop a roadmap of related activities to improve billing processes and reduce administrative costs.