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A provider of business process outsourcing, eTelecare Global Solutions employs more than 13,000 people worldwide. The incoming chief information officer for eTelecare Global Solutions needed a fast and accurate assessment of his company's IT environment. Through a Software Asset Management engagement, he was able to navigate the company's licensing program, garner an accurate account of software and hardware assets, assess whether eTelecare was vulnerable to any potential compliance problems, and establish credibility immediately.
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