IT Policies

New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider

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Executive Summary

InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol (IP) network. InTechnology plc wanted to align its business processes more closely with IT Infrastructure Library (ITIL) and offer customers improved service levels. InTechnology assessed the limitations of its IT Service Management (ITSM) tools. InTechnology plc entered in discussions with HP Software and Services team, who advised on an appropriate migration path and HP Software and Services provided on-site technical expertise to InTechnology's team.

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