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Compliance is a top priority for Trustmark. So is automating and streamlining operations to provide the best possible service to customers while keeping costs in check. The bank is implementing major new systems to support both goals. One is the Atlas project, which involves replacing the current set of customer-facing applications with an integrated solution that dramatically enhances the ability of tellers, financial service representatives, and call-center agents to meet customer needs. The other is the Business Service Management (BSM) initiative, which encompasses the implementation of IT best practices and the deployment of sophisticated systems that streamline and automate IT processes, enhance the performance and availability of the IT infrastructure, and provide strong controls that ensure regulatory compliance and reduce business risk.
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