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Primary Care Trusts (PCTs) in the UK are being asked to become World Class Commissioners as the National Health Service (NHS) seeks to improve the quality and safety of patient care whilst managing a reduced healthcare budget. Capgemini worked with diverse teams across the PCT to develop a way of accelerating and embedding change known as a 'Hothouse'. This built the skills of PCT staff and gave them the space, time and empowerment to deliver the right solutions to the PCT. The project defined a new approach to delivering change in the PCT. It created a core team of change agents who have a new range of skills that are being used to continually improve systems and processes.
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