Date Added: Feb 2010
Bellevue, Washington's Kindering Center for early childhood intervention had a POP3 e-mail technology infrastructure with so many potential points of failure that the system crashed several times a year, disrupting communication among staff members. Even when the system worked, the drawbacks of Web mail kept staffers from viewing stored messages, limiting their ability to work remotely. The center resolved these concerns and more by adopting the Microsoft Business Productivity Online Standard Suite, which offers comprehensive communications and collaboration tools as a service over the Internet. As a result, staff members each gain two hours per week in increased productivity, which is spent on more and better client service.