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With up to 100 different types of ballots and the chaos of Election Day, volunteer poll workers would periodically give the wrong ballot to the voter. Errors of this type could potentially result in a call for a re-election, incurring significant expense for the State. The North Carolina State Board of Elections assessed the issue and decided to investigate a solution, based on technology, easy to use and simple enough for its volunteers to learn quickly. Burris and CDW-G tested several solutions, including handheld scanners and Personal Digital Assistants (PDAs), but found the PDAs were not only cost prohibitive, but also too difficult for the volunteers to use, both operationally and ergonomically.
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