North Wiltshire District Council Dials 3Com Networked Telephony for Customer-Focused Voice Communication With a Great Future

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Executive Summary

North Wiltshire District Council (NWDC) is the local government authority for North Wiltshire, England. In autumn 2001, North Wiltshire District Council initiated a strategic re-organisation that would result in a structure capable of delivering a responsive, high-quality customer service equal to that of the best commercial companies. NWDC needed a cost-effective, flexible and easy-to-use voice solution that would support additional services whenever required. NWDC deployed 3Com SuperStack 3 NBX Networked Telephony Solution which provided NWDC with a fully-integrated voice network offering fully featured, high-quality voices services. 3Com SuperStack 3 Switch 3300 that provided NWDC with 10/100 Ethernet ports for data and voice connectivity.

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