Northgate Achieves ?1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst

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Executive Summary

Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting more than 125,000 desktops and 8,000 servers in 10 data centres. Each month the company addresses 50,000 Service Desk calls and 10,000 e-mail requests. Northgate IS has used assyst to successfully introduce its "Model Office" - a unique Best Practice oriented approach for Managed Services. Some of the services Northgate IS provides include mobility and access solutions, ICT asset management, storage and protection services for information and applications, infrastructure utilization and carbon footprint, waste and energy cost reduction.

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