Norwich Union Life Transforms Its Business Change and IT Organisation

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Executive Summary

Norwich Union Life (NUL) has grown rapidly through mergers and acquisitions to become a leading UK life and pensions business. NUL wanted to create a dynamic, flexible and professional business change and IT organisation, responsive to the needs of a fast-changing business. To master these problems NUL deployed IBM. An assisted transformation programme in which IBM Global Business Services consultants worked alongside NUL staff, transferring knowledge and skills, introducing best practice processes and methodologies and supporting key services.

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