Unified Comms

Not-for-Profit Transforms Communication Service Delivery

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Executive Summary

The Center for Sight & Hearing is a not-for-profit agency. Their challenges are to improve quality of life for individuals with vision and/or hearing losses, provide communication support for greater number of individuals regardless of location and manage and expand networking and communications infrastructure. They chose Cisco to overcome these challenges. They implemented Cisco WebEx Meeting Center. Cisco WebEx Meeting Center provides two-way audio/video and desktop-sharing tools. Cisco WebEx Support Center allows for troubleshooting remote computers and Cisco Unified Communications delivers convenient voice communications for local and remote staff. The results of deploying Cisco were increased delivery of captioning services by 100 percent, improved productivity and reduced travel expenses and extended savings to clients.

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