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The NSW Office of Fair Trading (OFT) faced the challenge of delivering exceptional customer service while operating as a lean and well-oiled enterprise. In the past, OFT utilised different telephony systems, which had been implemented over many years, across three different locations. Each of these systems was nearing or had reached the end of its useful life and needed to be replaced in order to enhance customer service levels and introduce new efficiencies in service delivery. Recommended by NSC Enterprise Solutions, an Avaya Platinum BusinessPartner, the Avaya IP telephony system proved to be a reliable and state-of-the-art solution.
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