Ohio Mutual Empowers Adjusters And Improves Claims Efficiency
Ohio Mutual Insurance Group protects more than 120,000 farm, home, auto and business policyholders. Ohio Mutual wanted to give claims adjusters digital capabilities that would improve their efficiency. Each year, the company's 60-member claims organization manages about 30,000 claims, creating numerous challenges to meet rising customer service expectations. Lightening that workload with CSC's POINT IN Advanced Claims represented a priority for the Bucyrus, Ohio-based company. This results in eliminated paper-based processes, improved claim handing turnaround, achieved flexible digital information storage and retrieval, developed timely ad hoc reports, solidified financial information, and improved transaction tracking.