IT Employment

Olmsted Center for Sight Expands Opportunities With Avaya Contact Center

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Executive Summary

Olmsted Center for Sight has been a leader in quality services. The Olmsted Center for Sight needed to add hands-on training with state-of-the-art systems, so its students would be qualified for jobs in the competitive contact center market. Olmsted's training program implemented a comprehensive contact center system from Avaya, so the students could get real-world experience during training. Today they describe the contact center as an "Incubator" because the students learn live skills on a system that is cutting edge, state of the art. They build up their r?sum?s to find long-term, competitive employment.

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