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OneCall.com wanted to provide high level of customer service to remain competitive in the crowded electronics retail space and replace multiple disconnected business systems with an integrated Enterprise Resource Planning (ERP) system that enables greater visibility and process efficiency and gain a reliable solution to ensure business continuity. The challenge was to enable the midsize company to deploy a new ERP system cost-effectively and rapidly in advance of the busy holiday season. OneCall.com implemented Oracle E-Business Suite Release 12 modules to replace legacy systems for efficiency and customer service and improved call center efficiency by enabling service representatives to enter orders more quickly and provide more detailed information to customers.
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