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World market leader, Essilor, has for many years outsourced its corporate IT help desk and remote monitoring and intervention functions to TechTeam Global. The problems they was facing were Drive down costs and improve service they want Support a highly diverse ICT resource, they also wanted to Provide a 24x365 bilingual helpdesk to 15,000 end-users around the world. They found 24x365 bilingual, ITIL-based helpdesk for 15,000 end-users around the world, 24x365 remote monitoring and intervention across customer's network and server infrastructures, Online support portal, Constantly evolving knowledge base, TechTeam Global ITO Single point-of-contact Model.
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