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The UK Government is driving a dramatic increase in the number of customers using online services and is aiming for universal online delivery of individual and business tax returns by 2012. As the government department responsible for implementing the strategy, HM Revenue & Customs (HMRC) works with IT partner Capgemini to design, implement and manage the IT systems for the new online services. The new SA Online service, launched in April 2008, is the largest web release ever undertaken by HMRC. There was an unprecedented 50% increase in customers who chose to file SA returns online by the 31 January 2009 deadline.
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