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Beginning in 2002, ORC's IT organization turned to outsourcing as a way to control expenses. In its first test, ORC's help desk was outsourced successfully to Compugen, a Lexmark business partner and one of Canada's largest IT infrastructure and lifecycle management resellers. Compugen proposed gradually replacing all of ORC's aging output hardware, deploying new products as a fleet that shared a common underlying technology platform that could be covered under a blanket maintenance agreement, and which could be managed remotely via the network. Lexmark proposed the installation of strategically located MFPs as an on-ramp to ORC's ECM system.
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