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The customer was facing tremendous pressure of meeting margins and Service Level Agreements, and wanted a Critical Services Logistics (CSL) application that would enable its users to incorporate new customers or modify the business rules/make validations for an existing customer while taking minimal support from their IT teams. Mahindra Satyam adopted an entirely new approach in providing a multi-customer configurable OMS, and support Internet enabled, service parts logistics management from customer service to fulfillment. Mahindra Satyam designed and developed an architecture that supported multi-customer configurability, order placement, order execution, order status view, inbound receipts, cycle counting, electronic communication, inventory management, customer management etc.
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