Data Management

Outsourcing Partnership Key to Expanded Citizen Services for the City of Minneapolis

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Executive Summary

The City of Minneapolis wanted assistance in committing to excellence and creativity in IT operations to help the City better serve residents and realize an improved return on taxpayers' investment in government services. By transferring the management of day-to-day IT operations to Unisys through an outsourcing arrangement, the City has freed its IT organization to concentrate on strategic initiatives that benefit the entire community. With an underlying governance model supporting an IT Service Management solution, the City of Minneapolis has experienced substantial cost savings while also providing new emergency services and deploying a wireless network infrastructure that improves responsiveness and makes the City a safer place to live.

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