Pacific Dental Services: Cascade Paid for Itself After First Use by Identifying a Random Network Problem
Pacific Dental Services' wide area network supports 6,000 PCs, 500 servers and 12,000 network connections spread throughout the western United States and Texas. When a network problem takes one or more of the company's nearly 250 all-digital dental practices offline, the dentists and staff at those offices can't function normally until the problem is resolved. The company's IT team uses the Cascade Profiler application-aware network performance management solution, the Cascade Shark packet capture appliance, and Cascade Pilot packet and transaction analysis software to quickly identify and resolve problems, preventing the loss of revenue caused by downtime. In its first use, Cascade identified a problem that had been costing the company a significant amount of lost revenue and time.