Pacific Gas & Electric Powers Up Claims, Collections With CSC's Riskmaster
Pacific Gas & Electric Company (PG&E) is one of the largest combination of natural gas and electric utilities in the United States. It manages a wide range of claims - from power outages to car crashes with utility poles. Beginning in 1994, the San Francisco-based utility began storing its incident and claims data on a homegrown system that could only be accessed through a COBOL language development tool. Also, most customer service calls about outages and other incidents are routed through PG&E's Interactive Voice Response (IVR) system. CSC helped PG&E interface its power outage tracking system with RISKMASTER, which automatically creates a new event for each new outage.