Date Added: Nov 2009
A global pharmaceutical company recently found itself battling numerous inefficiencies in its "Pack management" function - the creation and distribution of packaging for its drugs. Furthermore, operational efficiency was a problem. The company endured 15 packaging-related recalls every year, an expense it simply could not afford, and one that also hurt the brand. Many recalls were due to non-compliant artwork, a predictable result for an organization that worked with an astounding 250 artwork studios and more than 500 finished pack suppliers. Clearly, substantial streamlining was in order. To that end, the organization partnered with Mahindra Satyam, which analyzed the pack-management processes, and then designed workflows and PPM templates to map pack-change processes in Agile.