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Sullivan Nicolaides Pathology (SNP), a leading Australian pathology company, needed a system to manage and monitor incidents that occurred while collecting blood samples from patients. Microsoft Gold Certified Partner Productiv developed a mobile solution hosted by a 'Software as a service' specialist, Emantra, which is based on Microsoft Dynamics CRM 4.0 and Microsoft Windows Mobile 6.1. By deploying handhelds to pathology site staff, managers react faster to patient incidents such as fainting and seizures. In-built trend analysis is designed to help managers discover what proactive measures can be taken to reduce the number of incidents.
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