Data Management

Patni Enables Business Transformation At Carphone Warehouse

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Executive Summary

Carphone Warehouse (CPW) is UK's leading independent retailer of mobile communications and one of the largest alternative telecom operators in the UK. Independent processes in the CRM and billing systems for different types of services and addition of numerous applications to its IT infrastructure had resulted in serious scalability and performance issues. With this current IT infrastructure, CPW was not able to offer bundled services for its customers. Patni built a next generation integrated OSS/BSS process-centric services platform, now called Patni atoms, which meets the current and anticipated needs of CPW and delivers majority of the required functionality.

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