Tech & Work

Payworks Uses Microsoft Platform and Open

Date Added: Aug 2009
Format: HTML

Payworks Payroll Services provides online payroll and human resource outsourcing solutions to midsized organizations. The growing firm was coping with system downtime and rising maintenance expenses for its legacy PBX-based platform and needed to reduce communication costs for its 100-member call centre, which receives up to 400 calls per day. After reviewing Mitel, Asterisk and Linux-based options, Microsoft Gold Certified Partner Objectworld decided to use a Windows-based platform using Microsoft Visual Studio and the Microsoft .NET Framework. The new Windows-based communications platform helps Payworks save up to $52,000 per year - while providing several productivity features that allow the company's call centre and sales teams to respond to customers quickly and reliably.