Project Management

PeopleAnswers Used in Retailer's 1,000+ Stores; Turnover Down 50%

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Executive Summary

With over 1,000 stores and 7,500 sales employees nationwide, this PeopleAnswers client realized the importance of attracting and retaining top sales talent to provide ongoing customer service and to help increase its market share in a $45 billion industry. To do that, this retailer selected PeopleAnswers to directly address the hiring process and to ensure the best compatibility of each hire to its standards. Additionally, reducing employee turnover represented a major opportunity to minimize hiring expenses and maximize training efforts. PeopleAnswers worked closely with this retailer's leadership group to develop custom Performance Profiles (a collection of behavioral traits that contributes most strongly and consistently to high employee performance) based on top performers currently in position.

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