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In reviewing ways to leverage best practices to improve service delivery, LSAC discovered that TeamQuest IT Service Optimization (ITSO) was a good entry-point methodology to position LSAC for the longer-term goal of implementing IT Infrastructure Library (ITIL) in the enterprise. ITSO follows a logical process of planning and provisioning for IT services, managing the performance of those services, and adapting to changes along the way. The basic ITSO process is to understand business objectives, prioritize services, assess risk levels, establish service levels, plan and provision services, and manage service performance. LSAC engaged TeamQuest to provide expertise to facilitate the ITSO implementation, thus gaining more immediate benefits.
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