Leadership

Police Force Automates Processes With Customer Relationship Management Tool

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Executive Summary

Hertfordshire Constabulary in the United Kingdom (U.K.) delivers public protection and community safety services to a county with a population of more than 1 million people. As a police force committed to supporting its police officers and staff, Hertfordshire needed to improve the tools available to its Human Resources (HR) team to automate processes and offer better customer service. Following a public tender, the organisation chose Microsoft Dynamics CRM, with a HR solution from Microsoft Gold Certified Partner Gap Consulting. As a result, the HR department is achieving high levels of customer satisfaction in just six months since deployment. Its staff are operating improved streamlined processes as Gap Consulting has automated HR business systems.

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