Portugal's UNICRE Modernizes CRM Infrastructure Through Oracle Siebel

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Executive Summary

UNICRE is the largest and oldest company in Portugal that specializes in issuing solutions-based payment cards and related services. It was clear from a review of front-line processes that the business would benefit from sophisticated tools and methods in its commercial management and interaction with customers. Capgemini facilitated a study that concluded that version 8 of an Oracle Siebel CRM solution would provide support infrastructures towards a solution. Capgemini enjoys a premier partner status with Oracle and also has strong Oracle Siebel system integration capabilities in India. The leadership team at UNICRE is very happy with the results of partnership. Client-facing team members in Portugal leveraged an intimate knowledge of UNICRE's business, architecture and how to map the Oracle Siebel solution to the project scope.

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