Enterprise Software

Portugal Telecom Unifies Processes With IBM FileNet

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Executive Summary

PT needed to consolidate back-office operations to improve operational efficiency. By using the FileNet P8 platform, PT was able to unify their Business Process Management (BPM) and workflow platform supporting business support processes in finance, accounting, resource management, asset management, logistic and human resources. As a result there was 2.1% increase in profit margin, Higher operational efficiency, Reduced operational risk.

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