Web Development

Postal Service Extends Reach to the Rural Masses With Multilingual Information Kiosks

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Executive Summary

India Post provides mail, financial services and premium offerings including courier and e-banking to its customers throughout India. To extend its reach to the rural masses, the company turned to Microsoft Services to enhance its information kiosks and centralize content management. Microsoft Services implemented Citizen Service Platform solutions to help India Post gain multilingual support and enable timely content management for its kiosk network, thus enhancing service levels and increasing agility.

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