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PPD: Drug Research Firm Cuts Costs and Boosts Training Quality With Collaboration Solution

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Executive Summary

PPD, a global contract research organization serving clients in the biopharmaceutical industry, wanted to improve the quality of employee training while reducing travel costs and enhancing collaboration across the company. PPD implemented PPD 3D, a custom-tailored version of ProtoSphere Lync Edition 2010 from Microsoft partner ProtonMedia. ProtoSphere builds on Microsoft Lync Server 2010 with a virtual space in which users collaborate through the use of three-dimensional avatars. PPD has used ProtoSphere to boost knowledge retention for trainees, thus making them more effective employees. Reduced travel costs have helped the company recoup its software investment in less than six months.

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