Proactive PC Support Improves Service and Lowers TCO

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Executive Summary

Based on the success of the tool for IT technicians, Intel IT wanted to extend the benefits of automated diagnosis to their employees. They developed the PC Health Check utility, a robust toolset for direct control of PC problem resolution, to provide preventive maintenance for Intel PCs worldwide. They began developing PC Health Check by: Analyzing Service Desk tickets to identify recurring problems. Incorporating suggestions from IT technicians to determine priorities and which features would deliver the greatest impact for IT staff and employees.

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