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Based on the success of the tool for IT technicians, Intel IT wanted to extend the benefits of automated diagnosis to their employees. They developed the PC Health Check utility, a robust toolset for direct control of PC problem resolution, to provide preventive maintenance for Intel PCs worldwide. They began developing PC Health Check by: Analyzing Service Desk tickets to identify recurring problems. Incorporating suggestions from IT technicians to determine priorities and which features would deliver the greatest impact for IT staff and employees.
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