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ProBiblio manages 46 public libraries in the northern and southern regions of Holland. Before 2011, each library relied on a separate IT solution to support operations. To help speed efficiency, cut costs, and support innovation, ProBiblio decided to deploy a central IT solution that could facilitate Business Intelligence (BI), improve Customer Relationship Management (CRM), and streamline processes. Because it is not an IT organization, ProBiblio evaluated solutions from third parties that included technologies from Microsoft and Oracle. By implementing a central IT solution for its libraries, ProBiblio accelerates customer service and efficiency, saves money, increases business insight, enhances collaboration between branches, and facilitates innovative services.
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