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Changes in the chemicals used in process manufacturing, such as oil refining, can have profound effects on product quality and company revenues. Nalco wanted to overhaul the time-consuming process by which it collected the data needed to provide effective process improvement services to its customers. By integrating the PI enterprise infrastructure from OSIsoft with the Microsoft Application Platform and its own systems, Nalco is developing a solution that can securely upload customer data over the Internet for detailed analysis and reporting. Nalco expects to boost the productivity of its technicians by freeing them to expand proactive customer support. Nalco also expects the solution to be a "Game changer" for oil refineries, enabling them to increase their own revenues and profits by improving reliability and efficiency.
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