Project Management

Project Management Training Helps Sabre Airline Solutions Better Define And Deliver Customer Expectations

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Executive Summary

Sabre Airline Solutions helps airlines better market, sell, serve and operate-from planning through execution-by providing the airline industry with products and services, reservations and departure control, and consulting services. The Airline Products and Services organization within Sabre Airline Solutions is comprised of 14 distinct product areas with more than 70 project managers. To provide world-class services, they needed to be able to act as one organization with a consistent approach to service delivery. Global Knowledge worked with Sabre Airline Solutions to prepare two project management courses: Communication and Negotiation Skills and Customer Expectations Management. The creation of these courses required a collaborative effort between several project managers from both Global Knowledge and Sabre Airline Solutions.

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