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Promero, Inc. wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center offering that helps Promero's clients drive sales and deliver quality customer service. The challenge was to empower call center supervisors with real-time functionality and enable a self-administering interface for rapid operational updates and deliver expanded reporting capabilities to the company's customers. Promero selected Oracle Contact Center Anywhere as the company's call center platform and increased call center platform reliability from 93.5% to 100% over a four-year deployment period, and increased contact rate by 285%.
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