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ProQuest wanted to manage a complex global order and billing system servicing approximately 60,000 contracts per year, including multiyear subscription models and contracts for numerous services brought together via acquisitions and enhance ability to offer flexible payment terms and schedules. The challenge was to increase efficiency with a unified, modern global solution. ProQuest worked with Oracle Partner Integretas, Inc. to upgrade to Oracle E-Business Suite Release 12, deploying new modules, including Oracle Service Contracts, to reduce cost and increase efficiency and consolidated five legacy order and billing systems and replaced a cumbersome, spreadsheet-based subscription renewal process.
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