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A US-based Fortune 500 insurer implemented a new primary policy processing system to support innovative products, improve time to market, and communicate real-time with over 7,500 independent agents. The application included functionality for quoting, policy, endorsements, renewal, reinstatement, cancellation, documentation, and printing. Capgemini recommended a two phase approach: knowledge transfer and transition. In the knowledge transfer phase, Capgemini studied the existing application and created fresh technical documentation from the source code. In the transition phase, Capgemini provided application support jointly with the client's current vendor. By quickly analyzing, learning and documenting the policy application, Capgemini was able to resolve incidents within 5 short weeks.
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