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PTY customers who were realizing the benefits of server-side proactive maintenance began asking if the firm could provide the same type of support for PCs. PTY began searching for remote solutions that would better meet their needs, and enable more proactive support for the 400 to 500 client PCs it was supporting over the phone through its help desk, with an eye toward tripling its client base for remote management. With Intel RPAT (a set of hardware-based remote management capabilities), PTY now had a suite of tools that could deliver the proactive services its customers valued on the server side to desktops as well.
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