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High profile, school-related claims usually generate plenty of media attention and require special handling throughout the life of the claim. One state-sanctioned public risk pool manages a $100 million self-insurance program and manages as many as 1,500 claims each year for workers' compensation, property, liability and unemployment compensation. Facing an increase in the costs of both claims and litigated cases, the risk pool worked with CSC about ways to improve the processing and tracking of expenses. The association had been using CSC's RISKMASTER risk and claims management software for more than a decade, so the two companies worked together on an innovative approach to integrate the association's claims, legal and policy systems - and transform its paper-based legal billing process.
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